Privacy Policy

This Privacy Policy explains how Oculah ("Oculah," "we," "us," or "our") collects, uses, protects, and shares information when you visit www.oculah.com, contact us, or use our CRM services. By using our website or services, or by providing your information to Oculah, you agree to the practices described in this Privacy Policy.

Oculah provides CRM (customer relationship management) services to its clients. We are committed to protecting the privacy and security of the personal information entrusted to us.

Information We Collect

Oculah may collect the following categories of information:

• Contact information such as your name, email address, mailing address, and phone number (including mobile number).
• Communications data such as the content of messages, emails, and phone calls you exchange with us, along with related records (for example, time and date of contact).
• Form and inquiry data that you submit through forms, landing pages, or requests on our website.
• Consent records documenting your permission to receive text messages, emails, or phone calls from us, including the date, time, and method of opt-in.
• Payment information processed through our payment provider when you purchase services. Oculah does not store full payment card numbers; this data is handled directly by our payment processor.
• Technical and usage information such as IP address, browser type, device information, pages viewed, and similar data collected automatically through cookies and tracking pixels.

We only collect information that is reasonably necessary to provide our services, communicate with you, and operate our business.

How We Collect Information

Oculah collects information in the following ways:

• Directly from you when you fill out a form, request information, sign up for our services, contact us by phone, email, or text, or otherwise interact with us.
• Automatically through cookies and tracking pixels when you visit www.oculah.com (see "Cookies & Tracking Technologies" below).
• Through our service platforms when you communicate with us or use services that run on the tools described in the "Third-Party Services" section, including our CRM and communications platform.

You provide mobile and consent information voluntarily. We do not require you to share more information than is needed to deliver the service you have requested.

How We Use Information

Oculah uses the information it collects to:

• Provide, operate, and improve our CRM services.
• Respond to your inquiries, requests, and support needs.
• Communicate with you by SMS/text message, email, and phone call where you have provided the appropriate consent.
• Send service-related, transactional, and (where you have opted in) promotional communications.
• Process payments for services you purchase.
• Maintain records of consent and communications as required for compliance.
• Operate, secure, analyze, and improve our website and business operations.
• Comply with applicable laws and enforce our terms and agreements.

We use your information only for the purposes described in this Privacy Policy or as otherwise permitted by law.

SMS & Communications

Oculah communicates with contacts by SMS/text message, email, and phone call. This section explains how our text messaging program works.

How you opt in. You may opt in to receive text messages from Oculah by submitting your mobile number through one of our forms or web pages, by checking or selecting an SMS consent option, by replying to a message, or by otherwise expressly agreeing to receive text messages from us. By opting in, you confirm that the mobile number you provide belongs to you and that you agree to receive text messages at that number.

A typical opt-in statement on our forms reads:

"By providing your phone number and checking this box, you agree to receive SMS/text messages from Oculah related to your inquiry, account, and services, as well as promotional messages where applicable. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for help. Consent is not a condition of any purchase. See our Privacy Policy at www.oculah.com for details."

Message types you may receive. Depending on your relationship with us and the consent you provide, messages may include responses to your inquiries, appointment or service-related notifications, account and transactional updates, customer support communications, and promotional or marketing messages.

Message frequency. Message frequency may vary depending on your interaction with Oculah and the nature of the communication.

Costs. Message and data rates may apply. These charges are billed by and payable to your mobile carrier, and Oculah is not responsible for them.

Opting out. You can opt out of text messages at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive a confirmation message and will no longer receive text messages from that program unless you opt in again.

Getting help. For help, reply HELP to any message you receive from us, or contact us at hello@oculah.com or +1 914-486-5708.

Consent is voluntary. Consent to receive text messages is not a condition of purchasing any goods or services from Oculah.

Your SMS consent is protected. Oculah does not share your SMS/text messaging consent or opt-in information with third parties or affiliates for their own marketing or promotional purposes. See the "Data Sharing Policy" section below for full details.

Data Sharing Policy

Oculah respects the confidentiality of your information. We do not sell, rent, or trade your personal information, and we do not share your customer opt-in data for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

To make this explicit:

• Your lead data is never sold.
• Your lead data is never shared for promotional or marketing use by any third party or affiliate.
• Your SMS/text messaging opt-in data and consent are never shared with third parties or affiliates, and are never used to enable third-party marketing.

The limited circumstances in which Oculah may disclose information are:

• Service providers and processors that operate our platforms and help us deliver services to you (for example, our CRM and communications platform and our payment processor), strictly so they can perform services on our behalf and under obligations of confidentiality and data protection. SMS opt-in data and consent are only handled by the aggregators and providers that actually deliver our text messages.
• Subcontractors in support services , such as customer service, who act on our behalf to assist you. Such sharing is limited to what is necessary to support you and excludes sharing of text messaging originator opt-in data and consent for any other purpose.
• Legal and safety requirements , where disclosure is required by law, regulation, legal process, or governmental request, or is necessary to protect the rights, property, or safety of Oculah, our clients, or others.
• Business transfers , in connection with a merger, acquisition, financing, or sale of assets, subject to the protections described in this Privacy Policy.

In all cases, your text messaging opt-in data and consent will not be shared with any third parties except the aggregators and providers that deliver our text message services.

Cookies & Tracking Technologies

Oculah uses cookies and tracking pixels on www.oculah.com. Cookies are small files stored on your device, and tracking pixels are small pieces of code that help us understand how visitors interact with our website.

We use these technologies to:

• Operate and secure our website.
• Remember your preferences and improve your experience.
• Measure and analyze website traffic and performance.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. Where required by law, we will request your consent before placing non-essential cookies or tracking pixels.

Data Security Practices

Oculah takes reasonable administrative, technical, and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include access controls, secure platforms, and reliance on reputable service providers that maintain their own security safeguards.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. You are responsible for keeping any login credentials you use with our services confidential.

Data Retention

Oculah retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining records of consent and communications, complying with our legal and regulatory obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

Third-Party Services

Oculah relies on trusted third-party platforms to operate its services. These providers act as data processors that handle information on our behalf and under our instructions.

GoHighLevel (primary platform and processor). Oculah uses GoHighLevel as its CRM, automation, and communications platform. GoHighLevel acts as a data processor on Oculah's behalf and:

• Stores contact data, conversations, form submissions, and automation workflows.
• Enables our SMS/text messaging, email, phone calls, and appointment scheduling capabilities.

GoHighLevel processes this information solely to provide the platform's services to Oculah and does not use your opt-in data for its own marketing purposes.

Stripe (payment processing). Oculah uses Stripe to process payments. When you make a purchase, your payment information is collected and processed by Stripe in accordance with Stripe's own privacy and security practices. Oculah does not store your full payment card details.

These providers are bound by their obligations to protect your information and to use it only for the services they provide to Oculah. Your text messaging opt-in data and consent are only accessible to the aggregators and providers that deliver our text message services.

Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of marketing communications, including text messages and marketing emails.
• Object to or restrict certain processing of your information.

To exercise any of these rights, contact us using the details in the "Contact Information" section. We will respond in accordance with applicable law. We will not discriminate against you for exercising your privacy rights.

Opt-Out Instructions

You may opt out of communications from Oculah at any time:

• Text messages: Reply STOP to any text message you receive from us. You may reply HELP for assistance.
• Marketing emails: Click the "unsubscribe" link in any marketing email, or contact us directly.
• Phone calls: Let us know during a call, or contact us using the details below, to be removed from our calling list.

You may also contact us at hello@oculah.com or +1 914-486-5708 to update your communication preferences. Please note that even after you opt out of marketing communications, we may still send you non-marketing, service-related messages where permitted.

Children's Information

Oculah's website and services are intended for adults and are not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

Changes to This Policy

Oculah may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date below and post the updated policy on www.oculah.com. Your continued use of our website or services after an update indicates your acceptance of the revised Privacy Policy.

Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

Oculah Website: www.oculah.com Email: hello@oculah.com Phone: +1 914-486-5708 Address: 310 Great Lakes Cir W, Apt E, United States

Last Updated: June 2, 2026